Always use a method of shipment which allows for a TRACKING NUMBER on your package.
We encourage you to mail your order in a well sealed box -- both bottom and top of box. We are very pleased to have enjoyed a 100% track-record for each package sent to us, and from us, back to its rightful owner.
For larger orders, if you ask the post office for their free box called a "Priority Mail - Large Flat Rate box", you can ship quite a bit of heavy film at an economical rate.
If you pack up your shipped goods at the Post Office, it's a good idea to bring some extra padding material and sealing tape along! (Encouraging words: Every single order which has been mailed to us, and from us, has been safely received -- when sent by a method which issues a tracking number for the package.)
As you likely already know, shipping via FedEx, UPS and DHL also works well.
DROP-OFFS - to Ojai Business Center:
IMPORTANT: Please know they allow this 'drop-off' option, for only our business, as a "quiet favor". So, please keep it rather on the 'hush-hush.'
Sorry -- They do not allow for a subsequent pick-up of goods once order is complete. We will always mail it to you.
The 5 Steps:
- Package your goods JUST like you would be sending them by mail!
- Fully label the box with FilmFix's complete address -- and your complete name and return address.
- Seal package just as you would if you mailed it.
- Kindly ask the employee of the Business Center to: "Please hold this for Box #455."
- Send us an email -- letting us know what time you dropped off your package!
226 West Ojai Avenue, Suite 101, #455 (we are box #455 -- that part is important)
Ojai, CA 93023
Parking access to the Ojai Business Center is in the REAR of the building (accessible from N. Blanche Street or W. Matilija Street.)
Ojai Business Center Store
(It's like a UPS store)
Monday thru Friday 9 am to 7 pm
Saturday 9 am to 5 pm
It's our mailing address where we have a mail box - #455.
We look forward to receiving your order and will let you know, via an email, within 2 days of its reception!