226 W. Ojai Ave., Ste 101 #455
Ojai, CA 93023
Phone: (805) 640-8883
HOW ORDER PROCESS WORKS:
Initiate your order via our website by first making up your online estimate. From the estimate page, please go on to place your order by clicking the orange ‘Place Order’ button.
Print out order form. Sign and date it, and send it along with your shipment.
Look for your “Order Confirmation” email. It is automatically sent to you, after you place your order. Please read it! It includes special instruction about how to organize your goods for us.
Please mail us your goods. Do not send a “deposit” up front. We invoice at the end.
After we receive your goods, we notify you via email.
PAYMENT –Once your order is transferred, we send you an Invoice by email. It is then that you remit payment for your order.
Your return shipment –Please carefully review all your goods, and transfer, upon reception! We ship your Completed Transfer and Original Goods together, and keep a copy of your files on our hard drives -- for 30 days. Therefore, it is crucial that you let us know, right away, if you see any problems. After those 30 days, we delete your files from our hard drives.
VALUABLE NOTE: In 17 years, one single order was lost in the mail after the customer sent it to us without a tracking number on his package -- and sent it via "First Class Mail", from Washington. That's an incredible success rate! USPS, FedEx and UPS have worked equally well. Only be sure your package has a tracking number, and we are very confident that we will safely receive it. (We think the "FilmFix" name has clout, because history has shown us that our packages are taken seriously.)
ADDITIONAL NOTE: As shipping service and time-frames have changed during this past year, we've noticed very few changes with packages coming to us or being shipped from us. There have been a few delays of 1 - 3 days, here and there, but we're very grateful it's been uneventful, beyond that. Interestingly, some packages have even arrived earlier than anticipated!
We look forward to helping you with your treasured memories!