In general (and aside from the traditional "Christmas/Holiday Rush" months) our hours are Monday through Friday, 9:00 AM - 5:00 PM (PST). We do all of our business by mail (except for some local, Ojai, CA, drop-offs.) We are available by phone: (805) 640-8883. If we don't answer, please do leave a message for us, as we use a land-line telephone and welcome your message. We do not employ a full-time receptionist so look forward to knowing you called. Thank you very kindly!
We have enjoyed a 100% track record of perfectly delivered packages using the Postal Service -- with the exception of 3 reels sent in a padded envelope, which was not properly sealed by the customer. And yet, we received the envelope! Sadly, it contained no film.
We send all our domestic shipments via the U.S. Postal Service using their "Priority Mail - with a Signature Confirmation". If you prefer, and let us know, and we can use a "Delivery Confirmation" instead. ('Delivery Confirmation' does NOT require a person to sign for the package.)
Both methods provide you with a tracking number with which you will be able to track your shipment.
UPS, FedEx and other carriers also work. However, we only send back your goods via the U.S. Postal Service. (Note our Policy: We return your order -- both transfer and originals -- in one shipment.)
It’s easy to find out. From this page, you are 1 or 2 clicks away from seeing your "Estimated Completion Date." As soon as you finish your free online Estimate, it shows you the ESTIMATED completion date. Sometimes we beat that date, but if we find we might go past that date, we will contact you.
NOTE: Our turn-around time varies based on how much work we already have "in-house" at the time your order is placed. (1 - 6 weeks is our usual)
We base our invoice on the total minutes of your transferred footage. For slides or images, it is based on the actual number of images. Therefore, it is only after the transfer is completed that we will know the total cost of your order. We then notify you via email, and that's when you pay for your order.
If you have under-estimated your total footage (or slides), your invoice will be a bit more, and if you have over-estimated, then the cost will be a bit less.
We perform all of your work here in Ojai, CA. However, we do not have a store-front office. We do all our business by mail. On occasion we prearrange a convenient meeting time to retrieve goods, in downtown Ojai. Let us know if you need us to consider this option for you.
All the technical aspects of your transfer are handled by Nathaniel Courtens - a professionally trained filmmaker and photographer and graduate of "Brooks Institute of Photography" (1996), Santa Barbara, California. Laura Courtens handles the communication, tracking, packaging, and logistics of each order.